Yes, you need to create and register a new personal account to complete an order. Simply click on the registration link and fill out the requested information. You will receive a confirmation email and enjoy a personalized shopping experience once you're a registered user.
As internet browsers vary, the precise color of our products may differ slightly on different electronic devices. However, we do our best to ensure colors appear as close to their physical form as possible. We also provide a high-resolution 360-degree zoom feature so you can view close-up details. Due to the scarcity of exotic skins, slight color variations may apply in some bespoke orders.
We are committed to protecting your personal information and value your privacy. We assure our customers of confidentiality throughout their shopping experience. We require your personal details in order to verify and complete your payment transactions, and this information will only be used for that purpose.
We ship worldwide. However, some countries have customs restrictions. Ahikoza delivers to a global network of countries on a DDP (Delivery Duty Paid) and DDU (Delivery Duty Unpaid) basis. If you need further assistance, email us at bespoke@ahikoza.com. If you would like to speak to someone directly, request a callback. We'll respond within 24 hours.
You will receive your order in secure packaging, along with an Ahikoza-embossed dust bag and a complete set of collaterals, which include care instructions and an authenticity card.
To guarantee the safe arrival of our products, Ahikoza only uses insured courier services. You will be able to track your product every step of the way via a direct link we'll provide.
Please note that due to the nature and scarcity of exotic skins, each item will have unique patterns and may differ slightly. No two products are identical. The gradation and pigmentation of gold skins, in particular, might vary due to the nature of the treatment.
With gentle cleaning, you can maintain your bag in excellent condition. We recommend following these steps:
Empty the interior contents of the bag so it can be laid flat.
Dampen a soft cloth with warm water and wipe any surface dirt off the bag, following the direction of the scales.
Pat the bag dry with a towel or cloth. Excess moisture can cause the skin to darken or lead to mild color depletion.
For areas under the scales, use a cotton bud with warm water and gently clean without lifting the scales.
Allow the bag to fully dry in a cool, dim setting (avoid direct sunlight and heat).
Store the bag in the provided dust bag to prevent dust and stains.
Avoid contact with sharp objects, paints, solvents, varnishes, aerosols, hair cream, perspiration, and body oils.
If you're interested in a bespoke piece, please fill in the request form or email us directly at bespoke@ahikoza.com. We will get back to you within 24 hours and do our best to fulfill your requests.
We request your email address to conveniently confirm your order, verify your payment, and alert you in case of any shipping delays.
If you would like to speak with a representative, please request a callback by filling out the request form. We'll get back to you within 24 hours. You can also contact us via email at bespoke@ahikoza.com.